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Shipment & Returns

Beteran Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@beteran.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipment Disclaimer

All orders are processed with in 5-7 business days. Orders are not shipped or delivered over the weekends or major holidays. During high volume of orders we may experience some delays (if you haven't heard from us please reach out to info@beteran.com). We will be sending you tracking numbers for every order you place on our site. All deliveries are guaranteed 100%. Contact us at info@beteran.com if you have any questions about your order.